Privacy Policy

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email, phone number, date of birth, address.
• Identity verification: Government-issued ID, driver's license number, selfie/photo.
• Payment information: Credit/debit card details (processed by our payment processor; we do not store full card numbers).
• Vehicle information (Hosts): Vehicle title, registration, photos, VIN.
• Communications: Messages between Hosts and Renters sent through the Platform.

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, search queries, booking history.
• Device data: IP address, browser type, operating system, device identifiers.
• Location data: Approximate location (if permitted) and GPS data associated with vehicle trips.
• Cookies and tracking technologies: As described in our Cookie Policy.

2.3 Information from Third Parties

• Driving record data: Obtained from third-party background check providers during eligibility verification.
• Identity verification services.
• Payment processors.
• Social login providers (if you choose to sign in via Google, Apple, etc.).

3. How We Use Your Information

We use your information to:

• Create and manage your account.
• Verify your identity and eligibility.
• Facilitate bookings and rental transactions.
• Process payments and payouts.
• Provide customer support.
• Send transactional communications (receipts, booking confirmations, trip updates).
• Send marketing communications (with your consent, where required).
• Detect fraud, ensure safety, and enforce our policies.
• Comply with legal obligations.
• Improve the Platform through analytics and research.

4. Information Sharing

We share your information:

• With Hosts and Renters: Limited profile and contact information is shared to facilitate rentals (e.g., name, photo, rating).
• With service providers: Payment processors, background check providers, identity verification services, cloud infrastructure, customer support tools.
• For legal compliance: When required by law, court order, or to protect the safety of users.
• In business transfers: In connection with a merger, acquisition, or sale of assets.
• With your consent: For any other purpose with your explicit consent.

We do not sell your personal information.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data, subject to legal retention requirements.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security assessments. No system is completely secure; we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Correct inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications.
• Lodge a complaint with a supervisory authority.

To exercise your rights, contact us at support@rentnavo.com.

8. Children's Privacy

Navo does not knowingly collect personal information from individuals under 18. If you believe a minor has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Continued use of the Platform constitutes acceptance of the updated policy.

10. Contact