Non-Discrimination Policy

2. Prohibited Discrimination

Hosts and Renters may not make rental decisions, communicate in a discriminatory manner, or take any action that discriminates against any person on the basis of:

• Race, color, or ethnicity
• National origin or ancestry
• Religion or creed
• Sex or gender
• Sexual orientation
• Gender identity or expression
• Age (except as required for legal eligibility to rent)
• Disability or medical condition
• Familial status or marital status
• Source of income
• Veteran or military status
• Any other characteristic protected by applicable federal, state, or local law

3. Prohibited Conduct

Prohibited conduct includes, but is not limited to:

• Refusing to rent to or from a person based on a protected characteristic.
• Imposing different terms, conditions, fees, or requirements based on a protected characteristic.
• Communicating in a way that is hostile, demeaning, or discriminatory.
• Making assumptions about a person's ability to care for a vehicle based on a protected characteristic.
• Steering users toward or away from listings based on protected characteristics.

4. Service Animals

Pursuant to the Americans with Disabilities Act (ADA) and applicable state law, Hosts may not deny a rental to a Renter with a service animal on the basis of a no-pets policy. Service animals are not pets. Renters traveling with a service animal must disclose this to the Host prior to the trip.

• Hosts may not charge a pet fee or cleaning fee solely for the presence of a service animal.
• Hosts may, however, assess actual documented cleaning costs if a service animal causes damage beyond normal use.
• Renters misrepresenting a pet as a service animal may be subject to account suspension and applicable fees.

5. Accommodations for Disabilities

Navo will make reasonable accommodations to enable individuals with disabilities to access and use the Platform. If you require an accommodation, please contact us at support@rentnavo.com.

6. Reporting Violations

If you believe you have experienced discrimination on the Navo platform, please report it immediately through the Navo app or by contacting support@rentnavo.com. We will investigate all reports promptly and take appropriate action, up to and including account suspension.

7. Consequences

Violations of this policy may result in:

• Account warning or suspension.
• Permanent account termination.
• Forfeiture of pending payouts (for Hosts).
• Reporting to law enforcement where conduct constitutes a violation of applicable civil rights laws.

8. Legal Compliance

Navo complies with all applicable anti-discrimination laws, including Title II of the Civil Rights Act, the Americans with Disabilities Act (ADA), the Fair Housing Act (where applicable), and Illinois Human Rights Act.