Navo Legal
Cancellation Policy
Effective Date: April, 2026
1. Overview
This policy governs cancellations by Renters and Hosts on the Navo platform. Cancellation terms depend on the cancellation type, timing, and the Host's selected cancellation policy.
2. Renter Cancellations
2.1 Standard Cancellation Tiers
| Cancellation Timing | Refund |
|---|---|
| More than 7 days before trip start | 100% refund of rental fee (service fee retained) |
| 3-7 days before trip start | 50% refund of rental fee |
| Less than 3 days before trip start | No refund |
| No-show / failure to pick up | No refund |
2.2 Flexible Cancellation (Host Option)
Some Hosts opt into a Flexible policy, which provides a full refund for cancellations made more than 24 hours before trip start.
2.3 Service Fees
Navo platform service fees are non-refundable in all cancellation scenarios.
2.4 Force Majeure
In the event of a documented emergency or natural disaster, Navo may, at its sole discretion, provide a full refund or credit. Determination of force majeure eligibility is at Navo's sole discretion.
3. Host Cancellations
Navo expects Hosts to honor all confirmed bookings. Host cancellations harm Renters and the Navo community.
3.1 Consequences of Host Cancellations
- Host cancellations within 7 days of trip start will result in a Host cancellation fee.
- Repeated cancellations may result in account suspension.
- Navo may assist affected Renters in finding alternative vehicles or issue refunds at the Host's expense.
3.2 Host Cancellation Exceptions
Host cancellations may be excused (without penalty) in the following circumstances: documented emergency or serious illness, vehicle involved in an accident and deemed unsafe, natural disaster, or other circumstances at Navo's sole discretion.
4. Early Returns
If a Renter returns a vehicle early, no refund will be issued for unused rental days unless the Host agrees to a modified booking.
5. Trip Extensions
Renters may request trip extensions through the Navo app. Extensions are subject to Host availability and approval. Extensions must be confirmed through the Platform; verbal agreements with Hosts are not binding on Navo.
6. Modifications
Trip modifications (date/time changes) may be subject to price adjustments. Cancellation terms apply from the original booking date for purposes of refund eligibility.