Cancellation Policy

2. Renter Cancellations

2.1 Standard Cancellation Tiers

“Trip Subtotal” means the rental amount, Navo service fee, sales tax, and any insurance protection purchased through the platform.

2.2 Processing Fees

The card-processing fee is non-refundable in all cancellation scenarios, as it is not returned to Navo by the payment processor.

2.3 Force Majeure

In the event of a documented emergency or natural disaster, Navo may, at its sole discretion, provide a full refund or credit. Determination of force majeure eligibility is at Navo's sole discretion.

3. Host Cancellations

Navo expects Hosts to honor all confirmed bookings. Host cancellations harm Renters and the Navo community.

3.1 Consequences of Host Cancellations

• Host cancellations within 7 days of trip start will result in a Host cancellation fee.
• Repeated cancellations may result in account suspension.
• Navo may assist affected Renters in finding alternative vehicles or issue refunds at the Host's expense.

3.2 Host Cancellation Exceptions

Host cancellations may be excused (without penalty) in the following circumstances: documented emergency or serious illness, vehicle involved in an accident and deemed unsafe, natural disaster, or other circumstances at Navo's sole discretion.

4. Early Returns

If a Renter returns a vehicle early, no refund will be issued for unused rental days unless the Host agrees to a modified booking.

5. Trip Extensions

Renters may request trip extensions through the Navo app. Extensions are subject to Host availability and approval. Extensions must be confirmed through the Platform; verbal agreements with Hosts are not binding on Navo.

6. Modifications

Trip modifications (date/time changes) may be subject to price adjustments. Cancellation terms apply from the original booking date for purposes of refund eligibility.