Accessibility Policy

2. Platform Accessibility

Navo is committed to maintaining a website and mobile application that:

• Conforms to WCAG 2.1 AA accessibility standards to the greatest extent practicable.
• Is compatible with major screen readers (NVDA, JAWS, VoiceOver, TalkBack).
• Provides text alternatives for non-text content.
• Is navigable via keyboard without a mouse.
• Uses sufficient color contrast and does not rely on color alone to convey information.
• Does not use content that flashes more than 3 times per second.

If you encounter an accessibility barrier on our platform, please contact us at support@rentnavo.com so we can address it promptly.

3. Service Animals

Navo requires all Hosts to accept service animals regardless of their pet policy. Service animals are working animals trained to perform specific tasks for people with disabilities. They are not pets and are not subject to no-pet policies.

What Qualifies as a Service Animal

Under the ADA, a service animal is a dog (or in some cases a miniature horse) that has been individually trained to do work or perform tasks for a person with a disability. The work or task must be directly related to the person's disability.

Emotional support animals (ESAs), comfort animals, and therapy dogs are not covered under the ADA service animal definition for purposes of Navo vehicle rentals. However, Navo encourages Hosts to accommodate ESAs whenever possible.

Host Obligations

• Hosts may not deny a booking or charge a cleaning fee solely for the presence of a service animal.
• Hosts may not ask about the nature or extent of the Renter's disability.
• Hosts may only ask: (1) Is this a service animal required because of a disability? (2) What work or task has the dog been trained to perform?
• Hosts who deny service to a Renter with a service animal in violation of this policy may be permanently removed from the Platform.

Renter Obligations

• Renters with service animals must disclose the animal's presence prior to the trip.
• Renters are responsible for any damage caused by their service animal beyond normal use.

4. Reasonable Accommodations

Users with disabilities may request accommodations to access Navo's services. Accommodation requests can be submitted by contacting support@rentnavo.com. We will respond to accommodation requests within 5 business days.

5. Accessible Vehicle Listings

Navo encourages Hosts to disclose accessibility features of their vehicles (e.g., hand controls, wheelchair-accessible conversions, transfer seats). Hosts with accessible vehicles may add an "Accessibility Features" section to their listing through the app.

6. Feedback

We welcome feedback on how we can improve accessibility. Contact us at support@rentnavo.com or through the accessibility feedback form in the app.