How renting works
Everything you need to know about renting a car on Navo — from booking to return.
Rental cover (required)
All renters must purchase rental cover through our partner Bonzah Insurance before starting a trip. This mandatory coverage protects both renters and hosts.
Learn more on Bonzah Insurance's website, or contact support if you have questions.
How renting works
Four simple steps from booking to return
Step 1
Search & Book
Find the right car for your trip. Filter by location, style, features, and price. Book instantly or send a request to the host.
Step 2
Verify Your ID
Complete ID verification by uploading your driver's license. Our system verifies it's valid and matches your photo.
Step 3
Pick Up Car
Follow the host's pickup method (contactless or in-person). Upload pickup photos to document condition and start your trip.
Step 4
Return & Review
Return the car with the same fuel level. Upload return photos within 24hrs. Host reviews and approves, then the trip completes.
Safety & trust
Your safety and security are our top priorities
Insurance Coverage
Every trip is covered by comprehensive insurance
Verified Users
All users are verified with government ID
24/7 Support
Customer support and roadside assistance anytime
Review System
Transparent reviews help build trust
Frequently asked questions
Got questions? We've got answers.
You need to be 21 or older with a valid driver's license. Complete ID verification, add a payment method, and purchase mandatory Bonzah rental cover insurance.
Upload a photo of your driver's license and a selfie. Our system verifies your license and matches your photo. Hosts see your verification status when reviewing requests.
Hosts choose their pickup method. Some offer contactless pickup with key location instructions; others prefer in-person handoff. You'll upload pickup photos either way.
Upload pickup photos when you get the car — this starts your trip. Upload return photos within 24 hours after returning. Both sets protect you and the host.
All trips are covered by Bonzah rental insurance. Contact emergency services first, then our 24/7 support team. Your coverage will handle the claim process.
Yes. Free cancellation is available up to 24 hours before your trip starts. Check the cancellation policy on the listing page.
Yes. All renters must purchase rental cover through our partner Bonzah Insurance before their trip. This mandatory coverage protects you and the host.